Friday, August 20, 2010

Today is going to be a GREAT Day!


I recently attended a seminar and when I walked into the room I was filled with positive energy and excitement! My first thought was WOW this group had their morning Wheaties and their coffee!

As the networking wound down and the presentation began it was clear that the rooms energy was not simply an accident nor an overdose of caffeine, it was the type of people that filled the room; they were the ones that were determined to, "Have a GREAT day" and it was contagious.

Today when we turn on the news we are flooded with growing new problems about our suffering economy, unemployment rates rising, foreclosures hit the highest since last year and the list goes on. Of course this is what is going on and what we are surround by day in and day out but what if we decided that despite what is going on we were going to "Have a GREAT day" could we change the way we look at things? Could we positively effect someones else's day or turn the team we manage into a sales force that is excited to bring in new sales despite what the media and front pages of newspaper say every day?

I was talking to a professional the other day who said he feels that the ups and downs that we are facing is bringing business back to the basis and that is customer service something I spoke about a few days ago and it is 110% true! We are still human we still need to be inspired and encouraged and motivated no matter what state the economy is in and that is what separates the great from the average those that wake up every day and despite what the "world" is telling them determines that "Today is going to be a GREAT day" and so I leave you with this...is today going to be a GREAT day? Happy Friday!

Tuesday, August 17, 2010

Customer Service


What creates a lasting positive effect on customers? There are many factors that attribute to the overall experience a customer has with a business however from a consumers point of view I'd have to say that customer service and follow up are the two key ingredients that make the perfect customer experience. I heard recently at a Business Seminar I attended that it takes 10 good experiences to make up for one bad experience. Why is it then that companies can't seem to nail down their customer service? Lack of training, funds, willingness? You tell me...I'm still trying to figure it out myself.

When CCM was established Customer Service was one of the core principals that we knew we needed to create our business structure on. In industries that are saturated with slogans that claim, "we are the best" what really determines that? A company can say, "they are the best" all day long but if the customers are not backing them then they fall victim to an over exaggerated slogan. So I leave you with this...what makes your experience with a company stand out?

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