It's HOT! What's going on with California's Weather?

It wasn't more than two weeks ago that if you are a fan of CCM's facebook you would have seen postings in the middle of summer advertising our services for Furnaces instead of Air Conditioning Systems. As most know our business is seasonal, bring on summer with the A/C and winter with the heaters but not this year with mid highs reaching 65 degrees it was a little bit chilly out, well...for the Native Californian that is. Which makes me wonder where did our predictable Southern California weather disappear to? Is Mother Nature playing a practical joke on us?From the looks of yesterday with temperatures soaring into the triple digits reaching the mid 90's by 10AM only to be meet with thunderstorms, rain and lighting at 5PM are we creating a new climate? According to Tina Stall forecaster from the National Weather Service “There’s a push of monsoonal moisture from the southeast, there’s a good chance it could hold together and possibly even get to the coast. There’s definitely a chance of rain with these. Heads up for some lightning, as well as some gusty winds.” So...with all of this thunder and lighting and rain oh my what is in store for the rest of the summer? http://sciencedude.ocregister.com/2010/07/15/in-o-c-high-heat-thunder-late-rain/105171/

At CCM we are here for you in the heat and in the cold so there is one thing for certain that will not change like our recent weather and that's the service you have come to except from the A/C Experts at Complete Comfort!

Good Companies vs. Great Companies

What makes a company go from just mediocre and good to Great?

In today's society and high paced environment companies are open 24/7 but at what price? I can't tell you how many times I've called a company who I've been used to their excellence customer service to only hang up completely disappointed. The company that once was ranked high was now on the bottom of my list because of their customer service and responsiveness to my concerns. Which once used to be a phone call and a live representative turned into a phone call with 5 different transfers and a representative that was not empowered to make decision. Companies might think they are being proactive by serving their customers at all hours of the night but if they are not able to train the company culture and train their extended hours answering service what customer service is expected from their customers they loose a customer.

Taking into account these countless experiences is one key component that has taken CCM from never wanting to settle at being just a "good" company but instead the BEST and it's being proven everyday from what are customers are saying. At CCM we strive for excellence so that we are the only A/C, Heating and Refrigeration company that you ever pick up the phone to dial. Try us out and receive $20.00 off your 1st service call!

http://www.completecomfort-hvac.com/contact.html