Happy Holidays!

Be on the lookout for all of CCM's Winter Savings in your mailbox this week! If you don't want to wait for the mailman print out the coupons here and schedule your appointment today! Happy Holidays!

Holidays Around the Corner

With Thanksgiving being one week away and the Holidays right around the corner are you ready? The hustle of the Holiday Season seems to flood the airways, the TV commercials and email Inbox’s with just the right tag line to get us thinking are we ready? For me when I think of the Holiday Season I think of cold weather to put on the heater or to start a fire and it doesn't seem that Mother Nature is as ready for the Holiday Weather as the retailers are for us to get out there and start shopping. Lately it’s been one cold day only to be followed by 3 hot days…as if Mother Nature is apologizing to the West Coast for not providing the typical Summer Weather that we are all used to. Whatever it may be I am certain that whatever the weather we are truly lucky to live in some of the best weather conditions out there so come sunny days or cold I will still be ready for the Holiday once they get here...how about you?

Just a thought?

What is more important to you price or quality? Would you pay more for a product or service that you knew was going to last twice as long or are you someone that likes the best price and will take the risk and worry about fixing or replacing it when that time arises?

Brand recognition is so important to so many. Take Ziploc brand for example, growing up that's all I remember was in my household and as I grew older and began recognizing the price differences between generic and brand and had some trial and errors on which ones worked and which ones different I am now a Target brand fan and price is so important. However, on the flip side when it comes to big purchases like cars, and household appliances I would rather pay a little bit more to make sure that it will last and I won't have to encounter the headaches of a warranty expiring and the product breaking down.

Which leads me to this...what A/C unit are you operating at this time? Are you happy with it or is it making noises in the middle of the night? Is it keeping you cool but causing your bills to increase and you're having to contemplate to save money or to stay cool or warm every time you approach the thermostat? If so then give CCM a call at (949) 742-2995. At CCM we are proud to offer Carrier products, the best in the HVAC industry. Ask us about our Carrier Energy Efficient Units.

Just a thought...

Today is going to be a GREAT Day!

I recently attended a seminar and when I walked into the room I was filled with positive energy and excitement! My first thought was WOW this group had their morning Wheaties and their coffee!

As the networking wound down and the presentation began it was clear that the rooms energy was not simply an accident nor an overdose of caffeine, it was the type of people that filled the room; they were the ones that were determined to, "Have a GREAT day" and it was contagious.

Today when we turn on the news we are flooded with growing new problems about our suffering economy, unemployment rates rising, foreclosures hit the highest since last year and the list goes on. Of course this is what is going on and what we are surround by day in and day out but what if we decided that despite what is going on we were going to "Have a GREAT day" could we change the way we look at things? Could we positively effect someones else's day or turn the team we manage into a sales force that is excited to bring in new sales despite what the media and front pages of newspaper say every day?

I was talking to a professional the other day who said he feels that the ups and downs that we are facing is bringing business back to the basis and that is customer service something I spoke about a few days ago and it is 110% true! We are still human we still need to be inspired and encouraged and motivated no matter what state the economy is in and that is what separates the great from the average those that wake up every day and despite what the "world" is telling them determines that "Today is going to be a GREAT day" and so I leave you with this...is today going to be a GREAT day? Happy Friday!

Customer Service

What creates a lasting positive effect on customers? There are many factors that attribute to the overall experience a customer has with a business however from a consumers point of view I'd have to say that customer service and follow up are the two key ingredients that make the perfect customer experience. I heard recently at a Business Seminar I attended that it takes 10 good experiences to make up for one bad experience. Why is it then that companies can't seem to nail down their customer service? Lack of training, funds, willingness? You tell me...I'm still trying to figure it out myself.

When CCM was established Customer Service was one of the core principals that we knew we needed to create our business structure on. In industries that are saturated with slogans that claim, "we are the best" what really determines that? A company can say, "they are the best" all day long but if the customers are not backing them then they fall victim to an over exaggerated slogan. So I leave you with this...what makes your experience with a company stand out?

It's HOT! What's going on with California's Weather?

It wasn't more than two weeks ago that if you are a fan of CCM's facebook you would have seen postings in the middle of summer advertising our services for Furnaces instead of Air Conditioning Systems. As most know our business is seasonal, bring on summer with the A/C and winter with the heaters but not this year with mid highs reaching 65 degrees it was a little bit chilly out, well...for the Native Californian that is. Which makes me wonder where did our predictable Southern California weather disappear to? Is Mother Nature playing a practical joke on us?From the looks of yesterday with temperatures soaring into the triple digits reaching the mid 90's by 10AM only to be meet with thunderstorms, rain and lighting at 5PM are we creating a new climate? According to Tina Stall forecaster from the National Weather Service “There’s a push of monsoonal moisture from the southeast, there’s a good chance it could hold together and possibly even get to the coast. There’s definitely a chance of rain with these. Heads up for some lightning, as well as some gusty winds.” So...with all of this thunder and lighting and rain oh my what is in store for the rest of the summer? http://sciencedude.ocregister.com/2010/07/15/in-o-c-high-heat-thunder-late-rain/105171/

At CCM we are here for you in the heat and in the cold so there is one thing for certain that will not change like our recent weather and that's the service you have come to except from the A/C Experts at Complete Comfort!

Good Companies vs. Great Companies

What makes a company go from just mediocre and good to Great?

In today's society and high paced environment companies are open 24/7 but at what price? I can't tell you how many times I've called a company who I've been used to their excellence customer service to only hang up completely disappointed. The company that once was ranked high was now on the bottom of my list because of their customer service and responsiveness to my concerns. Which once used to be a phone call and a live representative turned into a phone call with 5 different transfers and a representative that was not empowered to make decision. Companies might think they are being proactive by serving their customers at all hours of the night but if they are not able to train the company culture and train their extended hours answering service what customer service is expected from their customers they loose a customer.

Taking into account these countless experiences is one key component that has taken CCM from never wanting to settle at being just a "good" company but instead the BEST and it's being proven everyday from what are customers are saying. At CCM we strive for excellence so that we are the only A/C, Heating and Refrigeration company that you ever pick up the phone to dial. Try us out and receive $20.00 off your 1st service call!

http://www.completecomfort-hvac.com/contact.html

Energy Savings

With Tax Credits for installing an Energy Efficient A/C Unit extend until December 2010 many are opting to replace their A/C unit however if you are on the verge of this decision take advantage of Google's new Power Meter Tracker. If you want to see where you can learn more about this powerful tool offered by Google go to: http://www.google.com/powermeter/about/. If you are interested in other ways to save money and energy contact Complete Comfort today your A/C, Heating and Refrigeration Experts in the OC! (949) 742-2995 www.CompleteComfort-HVAC.com

Is your A/C blowing HOT Air?

When you turn on your A/C in your home or office do you feel like it is blowing hot air? At CCM we have certified technicians available to assist you with finding out the problem and solving it with the most cost effective solutions. If you answered "YES" to the above question then call us to at (949) 742-2995 to schedule your appointment.

www.CompleteComfort-HVAC.com

Are you COOL?

Don't get stuck in the heat this summer! Let Complete Comfort make you COOL! As a Carrier Dealer(www.CarrierSoCal.com)we not only keep you cool in the summer and hot during the winter but when you choose CCM and purchase Carrier and turn to the experts you may be eligible to receive up to $1,200 cash back or many other rebates (www.carriercoolchoices.com/carrier/documents/Reward-Examples_2010.pdf) *Offer expires June 30,2010.

Choose CCM today and let us make you comfortable year round!

www.CompleteComfort-HVAC.com

Memorial Day

As we embark on a new week and the long weekend is behind many of us we hope that you were able to take a few moments to reflect on all of our countries hero's over the years, those who have fought for our country and those that continue to do so. From CCM to all of our Hero's Men and Women who fight for our country so that we may have the freedoms that so many wish they had...Thank You

Welcome to Complete Comfort A/C, Heating & Refrigeration

Welcome to Complete Comfort; The BEST A/C, Heating & Refrigeration Company in Orange County for over 15 years.

Summer is coming up and for most of us that means cranking up the A/C or heading to the beach to escape the heat. Make sure you are ready for the Summer HEAT! When's the last time you checked your A/C to make sure it's working from the last time you used it? or are you going broke trying to fix your A/C every summer to find out once again that it's still not working and another couple $100 dollars down the drain? If this is you call CCM today where we offer affordable solutions. (949) 742-2995

Visit us on line to schedule your appointment and receive $20.00 off your service call:

www.completecomfort-hvac.com/contact.html