What makes a company go from just mediocre and good to Great?
In today's society and high paced environment companies are open 24/7 but at what price? I can't tell you how many times I've called a company who I've been used to their excellence customer service to only hang up completely disappointed. The company that once was ranked high was now on the bottom of my list because of their customer service and responsiveness to my concerns. Which once used to be a phone call and a live representative turned into a phone call with 5 different transfers and a representative that was not empowered to make decision. Companies might think they are being proactive by serving their customers at all hours of the night but if they are not able to train the company culture and train their extended hours answering service what customer service is expected from their customers they loose a customer.
Taking into account these countless experiences is one key component that has taken CCM from never wanting to settle at being just a "good" company but instead the BEST and it's being proven everyday from what are customers are saying. At CCM we strive for excellence so that we are the only A/C, Heating and Refrigeration company that you ever pick up the phone to dial. Try us out and receive $20.00 off your 1st service call!
http://www.completecomfort-hvac.com/contact.html
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